Refund policy

Return and refund policy

For orders placed online, the following returns policy is applicable:

1. We require proof of purchase – product must be returned with original email receipt.
2. Product must be returned within 5 days from shipment arrival
3. Product must be returned in original condition with original packaging
4. Telstat Communications will not incur the cost of return postage.

Providing the above criteria is met, goods may be returned for the following reason:

1. Faulty product(s)
2. Product is not as described.

Product(s) may be repaired or exchanged at the discretion of Telstat Communications.

Refund Policy

Please note: No refunds will be given for orders placed online for change of mind.
If you are in any way dissatisfied with your online order experience, please contact Telstat Communications – 1800 858 168